it's my first time shopping at newegg. even after hundreds of thousands of people praised them for their prompt RMA services, reliable/fast shipping, and great customer support, i've always shopped else where for a slightly better deal, price-wise.
so a few days ago i found a really good deal on newegg on the dvd burner i've been wanting to get. ordered it, and expected it to arrive in 3-4 days (since newegg consistently deliver their products days AHEAD of schedule). it's been 4 days, and the item tracking page still shows my purchase being processed in the warehouse. maybe newegg wasn't all that great after all.
and then i received this email:
Delayed Shipping Inbox New window
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service@newegg.com to me
More options Oct 28 (14 hours ago)
Dear Valued Customer,
Thank you for purchasing at Newegg.
Please accept our deepest apologies for your recent inconvenience. We regret to inform you that one or more of your packages have been delayed, as a result of a mechanical problem within a warehouse. Please know that this is not a standard operating procedure for Newegg. As of now, the issue has been resolved and you can expect to receive your future orders with the same speed and processing that Newegg is acclaimed for.
For the inconvenience of this unfortunate delay, please accept a small gift from Newegg as a token our appreciation for your continued patience in this matter. Feel free to check your Order Status within the next few days for further details.
Thank you again for your time and patience. If you have any further questions or concerns, please feel free to contact us toll free at 800-390-1119 or send us an email at service@newegg.com.
Sincerely,
Newegg Customer Service
now, i can confidently say that i'm beyond satisfied with my purchase, whether it's online or in retal stores. newegg has won my loyalty as a customer, and i'll be seriously thinking twice before i shop anywhere else ever again.
now i am itching to find out what "small gift" they've got for me =)
so a few days ago i found a really good deal on newegg on the dvd burner i've been wanting to get. ordered it, and expected it to arrive in 3-4 days (since newegg consistently deliver their products days AHEAD of schedule). it's been 4 days, and the item tracking page still shows my purchase being processed in the warehouse. maybe newegg wasn't all that great after all.
and then i received this email:
Delayed Shipping Inbox New window
service@newegg.com to me
More options Oct 28 (14 hours ago)
Dear Valued Customer,
Thank you for purchasing at Newegg.
Please accept our deepest apologies for your recent inconvenience. We regret to inform you that one or more of your packages have been delayed, as a result of a mechanical problem within a warehouse. Please know that this is not a standard operating procedure for Newegg. As of now, the issue has been resolved and you can expect to receive your future orders with the same speed and processing that Newegg is acclaimed for.
For the inconvenience of this unfortunate delay, please accept a small gift from Newegg as a token our appreciation for your continued patience in this matter. Feel free to check your Order Status within the next few days for further details.
Thank you again for your time and patience. If you have any further questions or concerns, please feel free to contact us toll free at 800-390-1119 or send us an email at service@newegg.com.
Sincerely,
Newegg Customer Service
now, i can confidently say that i'm beyond satisfied with my purchase, whether it's online or in retal stores. newegg has won my loyalty as a customer, and i'll be seriously thinking twice before i shop anywhere else ever again.
now i am itching to find out what "small gift" they've got for me =)